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Concordian Chesterfield
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Customer Service Policy
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Concordian Chesterfield is committed to the following practices. Each of these six principles form the basic building blocks underlying Concordian Chesterfield's shared vision of customer service.

Our customer service representatives must:
  • Be helpful! Listen to our customers concerns.
  • Respond to all phone calls by the end of the next business day.
  • Respond to all correspondence within two business days.
  • Make clear, timely, accurate information accessible to our customers when requested.
  • Work collaboratively with partner suppliers to improve all our fine upholstery products.
  • Involve and integrate our customers and their ideas within the scope of our customer service program.
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We Will:
  • ANSWER THE TELEPHONE PROMPTLY!
  • RETURN CALLS QUICKLY!
  • LISTEN ATTENTIVELY!
  • BE POLITE AND PROFESSIONAL!
  • BE PATIENT!
  • COMMUNICATE TO BE UNDERSTOOD -- NOT JUST HEARD!
  • EMPATHIZE AND OFFER OUR HELP!
  • ASK QUESTIONS UNTIL WE ARE SURE WHAT THE PROBLEMS IS, THEN RESTATE THE PROBLEM TO OUR MUTUAL BENEFIT!
  • WORK WITH OUR CUSTOMER TO FIND SOLUTIONS!
  • BE CREATIVE, FLEXIBLE AND COOPERATIVE IN ALL ASPECTS OF OUR CUSTOMER'S NEEDS!
  • GIVE ACCURATE ANSWERS AND REFERRALS!
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Customer Assistance

For your convenience, we have placed the service and consumer related links at the bottom of each page.

Concordian Chesterfield, award winning furniture manufacturer offers Chesterfields, Sofas, Loveseats, Sectionals, Chairs, Recliners, Ottomans in Italian Leathers and Imported Fabrics.
Copyright © 1997 - 2004 concordian.com
Last Updated: May 3, 2004


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